Call Center Expert

Build the skills to help you become a highly paid and renowned Call Center professional.



1 Month



About This Course

Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

What you would be learning

At the end of this workshop, participants should be able to:

- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize myself with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.

Knowledge Required

Basic English Language

Certificates issued on completion

statement of accomplishment

A statement of accomplishment establishes that a student has sufficiently and adequately completed about 80% of the course's requirement and is expected to have properly understood the underlying skill and knowledge being taught, and can apply them with little or no supervision.

Call Center Expert

Slatecube deems you fit in character and in skill to operate excellently in this given skill with little or no supervision.


Slatecube HQ

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We offer five modules in this course for free. Subscribe with $20 to get unlimited access to all our courses each month.

Topics In This Course

Welcome Note
Module One: Getting Started
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Phone Etiquette
+ 7 more topic(s)
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